Refund policy
Return &Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at cluvoa@gmail.com.
All returns must be approved by our support team before being sent back. Items sent without prior approval will not be accepted.
Return Conditions
To be eligible for a return:
- The item must be unused and in the same condition you received it
- In its original packaging
- With proof of purchase
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We reserve the right to provide the return address and instructions after reviewing your request.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at cluvoa@gmail.com so we can resolve the issue.
In such cases, we may offer:
- A free replacement
- A full refund
- Or a partial refund without requiring a return
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Personal care goods
- Custom or personalized products
Exchanges
The fastest way to get a different item is to place a new order. If eligible, we may assist you with a replacement.
Refunds
Once your request is reviewed, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 7–10 business days.
Please note: processing times may vary depending on your bank or payment provider.
If you haven’t received your refund after 15 business days, please contact us at cluvoa@gmail.com.
Important Note
We reserve the right to refuse returns that do not meet our policy conditions.