Shipping policy
Shipping Policy
Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you via email if there is a significant delay in your order.
Shipping Time
Estimated delivery time is 7–15 business days depending on your location within the United States.
Please note that shipping times are estimates and may vary due to factors outside our control such as customs delays or carrier issues.
Shipping Costs
Sometimes we offer free shipping on all orders within the United States.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation email with your tracking number.
Tracking information will be updated within 2–5 days after shipment.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact us at cluvoa@gmail.com and we will assist you as soon as possible.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you have any questions about your order, feel free to contact us anytime at cluvoa@gmail.com.